November 19, 2020: Update on the Provincial Health Officer’s Order on Mask Use

Masks (non-medical) must by worn by everyone in all shared indoor settings and workplaces unless they are in a screened or private work area.

For Physical Therapists (PTs), this means that masks must be worn both by PTs and patients, unless either or both is physically unable to wear a mask (a medical note or other similar proof is not required and cannot be demanded).

November 11, 2020: Update on the Provincial Health Officer’s Order on Limiting Social Interactions

In light of the questions we are receiving, we want to share that the delivery of health care in the homes of patients and clients, or in private health care practices, DOES NOT constitute a “social gathering”.

Clinicians who provide care to patients and clients in these settings are expected to continue as they did prior to the issuance of this new order. Chipperfield Physiotherapy is an essential service and will continue to provide care to our clients across the Lower Mainland.

Here’s the list of things we are doing to protect your health and our staff.

SCREENING:​ Each patient and staff must successfully complete a digital screening questionnaire before the appointment is confirmed.

PHYSICAL DISTANCING:​ To eliminate crowding and reduce surface touch-points, our practitioners will call/text you when they are outside your home. We will ask you to open the door for us, so that we can avoid touching surfaces. If you are not able to come to the door, we will be able to open it with our own disinfectant wipes. Payment via credit card is preferred, however we will still be accepting cash and cheques.

DISINFECTION & SANITIZATION:​We have implemented high-frequency cleaning protocols with AHS approved cleaning products. Frequency is above standard and followed the BC CDC Community Guidelines.

MASKS:​ All practitioners will be wearing masks at all times while in your home. We are asking that clients also wear their own homemade or medical mask. If clients do not have a mask, we will provide them with one to wear.

HAND HYGIENE:​ Our practitioners will sanitize their hands in front of you at the appointment. We are also asking clients to wash their hands upon our arrival. We will use sanitizer before we exit and throughout the appointment as needed.

COMPANIONS:​ Unless a client requires a caregiver or is a guardian to a child under the age of 18 years old, we ask that patients attend their appointments alone. Please kindly ask your family members to give you space during your appointments with us.

RESOURCES:​ If you have any further questions about Health & Safety guidelines or COVID-19 precautions, please check out these great resources:

  • 8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
  • Health Link BC
  • The BC Covid-19 Self Assessment screening tool 

It may look a little different, but we promise that our commitment to exceptional patient care is still the same. We cannot wait to help you achieve more.

Please call us at ​604-828-2610​ and book the limited spots available

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